Why are my users not getting emails from Mindflash?

Users whose email addresses are associated with their Mindflash account will get several different emails from the system: Course Invitation, Reminder, Completion, and Forgot Password. When a new administrator is added to the system, they will also receive an email letting them know they've been given administrator permissions in the system. 

Sometimes users notice they are not receiving these emails and they can't find them in their spam or junk folders. 

Email services like Gmail, Outlook.com and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want (Mindflash emails) for email that you don’t want. 

To ensure delivery of Mindflash emails, we recommend asking your email service provider (Gmail, Outlook, Yahoo, etc) to unblock or whitelist our email domain. This article explains the steps to whitelist an email address for the major email service providers. The Mindflash emails you will want to whitelist are: trainer@mindflash.com and donotreply@mindflash.com. You can also whitelist our entire domain (mindflash.com). 

If you do not whitelist these two emails or our domain, then there is a chance you will not receive our emails. When your email service provider blocks our emails, our provider places the email on a suppression or bounce list and all future emails will not be sent because they have already been blocked at least twice. If this occurs, you will need to reach out to us at help@mindflash.com with the email address that is not receiving the emails so we can remove them from the suppression list and future emails can be attempted to send again. 

 

Still need help? Contact Us Contact Us