Should any issues arise, our goal is to resolve them as quickly as possible. To help with the troubleshooting process, the more details you can provide the quicker we'll be able to assist you.

When sending an email to help@mindflash.com, please include the following in your message:

  1. The URL of your Mindflash account. This is typically in the format of CompanyName.mindflash.com
  2. Your name and the email address you use to log in to your Mindflash account
  3. Your browser type, its version, and the operating system of your computer. If you're unsure, you can find this information by visiting a site like http://www.whatismybrowser.com/. A screenshot of the results would work perfectly
  4. Screenshots of the issue (where possible)
  5. If you are having issues with your module (e.g. with animations, audio, video, etc.), please send a Preview to help@mindflash.com and we will investigate
  6. If you trainee related issues (e.g. trainees aren't able to reset the passwords, aren't able to enroll in a course, etc.), please include the name and email address of the trainee(s)